Questions to Ask a Cleaning Company Before You Hire Them
Seven questions to ask any home or office cleaning company before you let them in, and why a recommendation from someone you trust matters.
Updated Saturday, October 3
A cleaning company works in your home or office, often when you're not there. Trust matters as much as price. These questions help you choose well.
Seven questions to ask
- Are you insured and bonded? Insurance covers damage; bonding protects you against theft.
- Do you do background checks on your cleaners?
- Will the same people come each time? Consistency builds trust and better results.
- What's included, and what costs extra? Inside the fridge, windows, laundry?
- Do you bring supplies, and can you use products I prefer?
- How do you handle a problem or a missed spot?
- What's your cancellation policy?
Ask for a walkthrough and a written quote
A good company visits first or asks detailed questions before quoting. A written quote that lists what's included avoids surprises.
Start with a referral
Neighbors, friends and local business owners are the best source: they know how a company treats a home day after day. In a referral networking group, members recommend businesses they trust with their own homes and offices.
For offices
Ask about after-hours service, how they secure keys and alarm codes, and whether they can handle carpets, floors and restrooms as well as regular cleaning.
Looking for a trusted cleaning company? Find a referral networking chapter near you.
Questions
How often should I have my home cleaned?
Every one or two weeks keeps most homes in good shape; a deep clean once or twice a year covers the rest.