There are multiple reasons why you should properly vet the company you want to hire for your cleaning services. This company and its employees will be on your property, often when you are not around. For this reason alone, you must make the right choice. Hiring the right company requires asking the right questions. But what questions do you ask? Here are six questions you should ask a cleaning company before hiring.
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Do you have references?
An experienced and knowledgeable cleaning company should have been around long enough to acquire a nice list of positive references. Ask them if those references can contact you to discuss their experience. Not only will this get you a sense of their customer service, but it will also help you determine whether the services you require can be met. Steer clear of any companies that refuse to provide you with a list of references.
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What are your rates?
This one may seem like a no-brainer, but it is vital. Bear in mind that pricing is certainly not the only barometer of the quality of work. However, a company that is above board and transparent with their pricing is usually more trustworthy. Also, make sure you know exactly what your cleaning needs are before asking for pricing. Different companies specialize in different areas, and this will affect their pricing.
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Do you bring your own supplies?
The best cleaning companies provide their own supplies. If a cleaning company asks you to provide your own cleaning supplies, they are not legitimate. The cost of cleaning supplies should be built into their rate. Also, ask them about what supplies they use and the reason they choose to use those. If you care about the impact chemicals may have on the environment and your property, you will want to know the cleaning company shares your concerns.
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How do you hire?
This one may feel a little strange, asking another company how they hire their employees, but it is important. The people they hire will have relatively open access to your property. You want to ensure their employees are trustworthy. Check to see if they perform background checks. Do not hire a company that does not. You also may want to ask how long they supervise their employees before letting them alone on the job.
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Are you insured?
If there’s one thing in life that is a guarantee, it’s that accidents happen. People fall, and windows can break. Items on desks can be dropped and broken. When your cleaning company’s employees are having accidents, you shouldn’t have to cover the damages. An experienced cleaning company will carry the proper liability insurance to keep both you and them covered if something unfortunate happens. Companies that are not insured you want to avoid to protect yourself.
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Will you visit our facility?
Any company can talk the talk, but can they walk the walk? In this case, are they willing to come to your home turf and see exactly what your requirements are in person? The best companies will do this and offer suggestions on the best ways to meet your needs onsite.
Knowing what to ask is half the battle. Asking these six questions will arm you with the information you need to make the best decision in hiring your next cleaning company.
